Reviews about ticket agencies
terrible attitude towards customers. We took tickets through the mego.travel company at the beginning of March 2022, the flight was canceled, and as of mid-July, no refund was made. no one wants to communicate, and in letters there are only unsubscribes on duty. wait!!!!
AGAIN SCAM, SCAM, SCAM!
After a long time, spent nerves and time, a bunch of statements to the police and other authorities, MEGO travel got in touch. They answered - we will return the money, part (for our own fees) within 5 days, part (tickets) within 30 days. A WEEK LATER SILENCE.
Not only did I pay for a refund without loss when buying, but they refund me 15 thousand less “due to the exchange rate difference”, and the Pegasus airline reported that the money had already been transferred, MEGO TRAVEL IS GONE AGAIN!!!
THIS IS HELL! I hope that every member of this organization will sooner or later get what they deserve.
Hello, order N2709688 more than 2 months no refund. When will you return?
Today, 07/07/22, we placed an order 3178063 and paid 72,200 rubles for Omsk Sochi and back on July 25 and August 1. The tickets didn't arrive in the mail. How long do you have to wait for tickets? This is the first time I've encountered this, tickets always arrive in the mail right away. Or is this normal practice? I hope for the decency of the agency. Since the hotel is already paid. The site says that our order is booked. There is no payment receipt anywhere.
Mail contacts nikoskriv@mail.ru
When will the money be returned on order 3064402. I have been waiting for more than 3 weeks! What a mockery of people! Postpone the return every time!
I'm talking scammer!
People look at the answer of these creatures:
They canceled the flight, we got on the money, because we didn’t have time for another flight, overpaid for tickets, borrowed money, because we spent ours on tickets issued through this terrible agency and still have to pay them for a forced refund.
Why is this)?
Get me the flight I bought from you.
It is your fault that you did not warn and did not offer a replacement, by the way, I wrote to you and asked for an alternative, there was no answer
Olga Turbo (Care Service)
7 Jul 2022, 15:00 GMT+3
Good afternoon, dear traveler!
We can request an involuntary refund of 21678 rubles.
According to the rules of the Offer, with which you agreed, a service fee of 4.9% is charged for processing an involuntary return. The airline may take 30-60 business days to process the request.
Are we issuing a refund?
This is not an involuntary refund, take 4.9% from the airline.
I'm talking scammer!
I also paid extra for a lossless return.
It was not my fault that the airline canceled the flight.
People look at the answer of these creatures:
They canceled the flight, we ended up on the money, because we didn’t have time for another flight, overpaid for tickets, borrowed money, because we spent ours on tickets issued through this terrible agency and still have to pay them for a forced refund.
Why is this)?
Get me the flight I bought from you.
It is your fault that you did not warn and did not offer a replacement, by the way, I wrote to you and asked for an alternative, there was no answer
Olga Turbo (Care Service)
7 Jul 2022, 15:00 GMT+3
Good afternoon, dear traveler!
We can request an involuntary refund of 21678 rubles.
According to the rules of the Offer, with which you agreed, a service fee of 4.9% is charged for processing an involuntary return. The airline may take 30-60 business days to process the request.
Are we issuing a refund?
I'm talking scammer!
People look at the answer of these creatures:
They canceled the flight, we ended up on the money, because we didn’t have time for another flight, overpaid for tickets, borrowed money, because we spent ours on tickets issued through this terrible agency and still have to pay them for a forced refund.
Why is this)?
Get me the flight I bought from you.
It is your fault that you did not warn and did not offer a replacement, by the way, I wrote to you and asked for an alternative, there was no answer
Olga Turbo (Care Service)
7 Jul 2022, 15:00 GMT+3
Good afternoon, dear traveler!
We can request an involuntary refund of 21678 rubles.
According to the rules of the Offer, with which you agreed, a service fee of 4.9% is charged for processing an involuntary return. The airline may take 30-60 business days to process the request.
Are we issuing a refund?
I'm talking scammer!
People look at the answer of these creatures:
They canceled the flight, we got on the money, because we didn’t have time for another flight, we spoiled it for tickets and still have to pay them for the forced return.
Why is this)?
Get me the flight I bought from you.
It is your fault that you did not warn and did not offer a replacement, by the way, I wrote to you and asked for an alternative, there was no answer
Olga Turbo (Care Service)
7 Jul 2022, 15:00 GMT+3
Good afternoon, dear traveler!
We can request an involuntary refund of 21678 rubles.
According to the rules of the Offer, with which you agreed, a service fee of 4.9% is charged for processing an involuntary return. The airline may take 30-60 business days to process the request.
Are we issuing a refund?
When will you return the money??????I've been waiting for three months!!!!! order number 2658431
Good afternoon, 07.07.2022. Natalia!
We sincerely apologize for the long wait for a response and returns.
Unfortunately, now due to massive flight cancellations and the increased workload on us and the airline, refunds are taking longer than usual. Sometimes carriers transfer funds for several months and we, as an agent, cannot speed up this process, no matter how much we would like to. Sometimes we do not have time to respond in time and a queue forms. But we will definitely answer everyone and return everything we owe. As several million of our clients have been doing for more than 10 years.
Tickets are refunded as soon as they are received from the carrier. Mutual settlements between legal entities take longer than regular money transfers.
Yes, we agree with you that it is possible to receive a refund from the airline faster than through an agency, and you have the right, of course, to choose the place where you purchased your ticket. However, our technology offers many complex connecting flights that are impossible to arrange on your own. We save you a lot of time and often give you a good price advantage.
Oksana, good afternoon!
Due to the closure of a number of airports in the south of Russia and the ban on international flights over the airspace of the Russian Federation, our support service receives many times more requests for refunds than usual - flights are massively canceled. Alas, in such a situation, the processing time for applications has been increased.
However, our support team continues to operate 24/7, and we are working hard to keep waiting times as short as possible under the current circumstances.
We see that a refund has been issued for your order, the funds will be returned to the payment card within 3 to 30 days, depending on your bank. It usually takes 5-7 days :)
Good afternoon, 07.07.2022. Ольга!
We see the request from you.
Due to daily reports about the restriction of air traffic, our Care Service is working non-stop.
There are no indifferent among us! We try to give each request due attention and offer the best solution in the current situation.
An increase in the volume of requests by 4 times led to an increase in the waiting time for their processing. Please do not duplicate your requests. We will make sure to respond to ALL inquiries according to priority.
Good afternoon, 07/06/2022. Nataliya!
Your order 3143292 is handled by a specialist.
Please wait for an email response.
11.06.22 made a refund of tickets, money and generally no feedback received
Case number #1447853
When will the refund be?
Good afternoon, 07/07/2022. M.T!
Please send an appeal through the request form on the website https://mego.travel/support/new. Be sure to indicate the order number, departure date, your correct email address for feedback and describe the essence of the request.
Good afternoon, 07/07/2022.
We see the request from you.
Due to daily reports about the restriction of air traffic, our Care Service is working non-stop.
There are no indifferent among us! We try to give each request due attention and offer the best solution in the current situation.
An increase in the volume of requests by 4 times led to an increase in the waiting time for their processing. Please do not duplicate your requests. We will make sure to respond to ALL inquiries according to priority.
Good afternoon, 07/07/2022. Valentina Chervonnykh!
Please indicate your order number. We will check the information and give you feedback.
Good afternoon, 07/07/2022. Suchkova Marina Yurievna!
Please send an appeal through the request form on the website https://mego.travel/support/new. Be sure to indicate the order number, departure date, your correct email address for feedback and describe the essence of the request.
Good afternoon, 07/06/2022. Guest Nadezhda Radnaeva!
We have forwarded your request to our finance department to verify that we have received funds from the carrier.
Please expect information by email within the next few days.
Good afternoon, 07/06/2022. Guest!
The return on your order 2537297 is authorized by the carrier.
Please expect information by email within the next few days.
I had to fly to relatives in Novosibirsk. There was a question about buying air tickets. A relative suggested that it was possible to buy tickets online and suggested this online service for buying air tickets. I found a website on the internet. The interface of the site is simple and I was able to figure out how to buy tickets on the site without any problems. Quite simply, using the filters, I found a suitable flight on the site and made a payment for the ticket. What is convenient on this site for online purchase of air tickets is that several payment systems are offered. Received an e-ticket. At the appointed time, I arrived at the airport and flew to Novosibirsk. I was pleased that I was able to buy a ticket inexpensively and I did not have to waste time buying an air ticket.
Good afternoon, 07/06/2022. Guest!
We see a request from you. 3064402
Due to daily reports about the restriction of air traffic, our Care Service is working non-stop.
There are no indifferent among us! We try to give each request due attention and offer the best solution in the current situation.
An increase in the volume of requests by 4 times led to an increase in the waiting time for their processing. Please do not duplicate your requests. We will make sure to respond to ALL inquiries according to priority.
Good afternoon, 07/06/2022. Natalia!
Your request is in progress.
Please wait for an email response.
Good afternoon, 07/06/2022. Guest!
Everything is in order with your order 2941283. We will never cancel a ticket without the consent of the client.
Pleasant flight!
Good afternoon, 07/06/2022. Alexander Ageev!
We see the request from you.
Due to daily reports about the restriction of air traffic, our Care Service is working non-stop.
There are no indifferent among us! We try to give each request due attention and offer the best solution in the current situation.
An increase in the volume of requests by 4 times led to an increase in the waiting time for their processing. Please do not duplicate your requests. We will make sure to respond to ALL inquiries according to priority.
Good afternoon, 07/06/2022. Guest!
Your order 2641233 is in progress.
Expect an email response, please.
All OK. Bought a ticket. At first they were worried. Read reviews. Couldn't check the booking. I wrote to the support, everything is ok, they sent the code as a check. We got there.
Hello Maria
Our experts issue refunds to all travelers on a first-come, first-served basis and after receiving funds from the carrier. Alas, it’s really impossible to give a timeline - & nbsp; airlines do not tell agents how long it will take them to process a particular request.
The situation with your order is strange, you need to understand. Please tell me the order number for which you are expecting a return? We will check everything and try to help!
Good afternoon, 07/05/2022. Guest Galina!
The answer was sent to your mail on 06/29/2022.
If you do not receive an email, please check your spam folder.
Good afternoon, 07/05/2022. Ben Ndedi!
We see the request from you.
Due to daily reports about the restriction of air traffic, our Care Service is working non-stop.
There are no indifferent among us! We try to give each request due attention and offer the best solution in the current situation.
An increase in the volume of requests by 4 times led to an increase in the waiting time for their processing. Please do not duplicate your requests. We will make sure to respond to ALL inquiries according to priority.
Good afternoon, 07/05/2022.
Your request is in progress.
Please wait for an email response.
I messed up the date when I bought the ticket. Order number 3064402. I submitted a request for a refund more than once, to which I received a response. In each letter, it was written to wait 7 days, in the hander 14, and then all 30 and 45. The company completely ignores requests for ticket refunds and is not going to react in any way, postponing the refund every time. I ask you to finally respond and return the money for the ticket !!!!
Good